10 TOOLS = 10% OFF (Discount applied at checkout. No code required)

Customer Service


Orders placed by 15:30 Monday to Friday will be despatched the same day (if the item is in stock) by courier or Royal Mail 1st Class Signed For, for next day delivery. Prices for different order values and different shipping zones can be viewed during the checkout process. If we are out of stock of some or all items, they will be despatched once we have received supplies, typically, weekly. Unfortunately, we may be unable to supply customers who have exceeded their credit limit or have overdue invoices.

Privacy and Security

Your details are not shared with other companies with the exception of CNC World, our associated business.

Returns and Replacements

Customer satisfaction is our top priority. Any goods purchased online that are found to be faulty will be refunded in full if notified within 7 days of purchase and returned within 14 days. Goods must be returned to Cutter Shop Limited; the sender is responsible for the cost of the return. Provided that the goods are unused and/or faulty then postage will not be charged on the replacement. If the customer orders incorrectly then goods can still be returned provided that they’re unused. This does not affect your statutory rights.


Orders can be placed online, by email and telephone and will be processed that day if it is a working day or on the next working day.

Pricing and Promotion

Prices are reviewed regularly and especially if our suppliers have changed theirs.  If goods are no longer available, we will try to offer a substitute at a similar price and will contact the customer before despatch to check acceptability.  From time to time we may offer promotions that have either an expiry date or a spend limit.  Customers must ensure that they read the terms of the offer on receipt.